240 Tutoring Help Center

Your one-stop resource for FAQs, documents, and program information.

FAQs

About 240 Tutoring

What is 240 Tutoring?

240 Tutoring offers comprehensive online study guides created to help educators pass their certification exams with confidence. Each guide includes clear, easy-to-follow lessons, tailored practice questions, and a personalized study plan that adapts to your needs—so you can focus on what matters most and walk into your exam fully prepared.

What certification exams do you offer?

We offer study guides for a wide range of teacher certification exams across multiple states and testing providers. Available exams vary by state and subject area, and new exams are added regularly. Look for your exam here.

Are your study guides aligned to official test standards?

Yes. Every 240 Tutoring study guide is carefully developed using the official exam frameworks and standards provided by the testing agencies. Our curriculum team reviews and updates each guide regularly to ensure complete alignment, so you can be confident that the study materials you receive are designed to prepare you effectively for the actual exam.

What is the 240 Tutoring guarantee?

We are so confident that you will pass your teacher certification exams using our Study Guides that we created the 240 Tutoring Guarantee: If you complete a study guide and score 90% or higher on a practice test, yet still don’t pass your certification exam, you’re eligible for a refund of up to two months of your subscription

What’s included with a 240 Tutoring subscription?

Your subscription gives you complete access to every study guide we have available for your state’s testing series. Each guide includes:

  • a diagnostic “Plan to Pass” test
  • Engaging lessons
  • Videos
  • Flashcards
  • Dynamic quizzes
  • Three timed practice tests

Features are supported by personalized study plans, progress tracking, and performance reports to help you focus on what matters most. Plus, our support team is always here to answer your questions and support you every step of the way.

Do you offer one-on-one tutoring?

We don’t currently offer one-on-one tutoring. All 240 Tutoring study guides and practice materials are delivered online and designed for self-paced study.

Do you offer CPE or professional development credits?

Yes. 240 Tutoring offers Continuing Professional Education (CPE) credits for our study materials. Each study guide includes a certificate of completion that you can earn by scoring at least 80% on a practice test.

Study Guides & Learning Experience

What's included in the study guide?

Each study guide follows the same format and is tailored to the specific standards set by the test provider. They include a diagnostic test, instructional content, videos, flashcards, three quizzes in each module, and three practice tests specifically designed for your exam. Our practice tests also closely resemble the actual testing environment, matching the exam’s domain outline, question count, and time limits!

How long does it take to complete a study guide?

Most customers complete a study guide in 2 to 6 weeks, depending on their schedule and familiarity with the content. You can move at your own pace and revisit sections as needed. You can also see the estimated reading time for each module when you hover over it.

What is the Plan to Pass?

The Plan to Pass serves as a diagnostic test you will complete in each study guide before you delve into the study material. This feature generates a personalized study plan that identifies the key areas to focus on in order to successfully pass your exam. It structures your studies and adjusts your modules based on your performance, helping you prepare more effectively.

Do the study guides have videos?

Yes. Our most popular study guides now have videos included in the content. While not every study guide has videos, we are adding to our library every day.

Is my progress saved automatically?

Yes. Your progress is saved automatically, so you can pick up right where you left off on any device.

Can I be enrolled in more than one course?

Yes! You can enroll in as many study guides as you need and study at your own pace.

Can I reset or restart a study guide?

Yes. If you’d like to start fresh or retake those quizzes and practice tests, you can easily reset your study guide once all three practice tests have been completed. If your account is managed by your program, our support team can assist you with the reset.

Can I remove or unenroll from courses that I no longer need?

Yes. If you accidentally enrolled in a course or simply want to remove any guides you no longer need, our support team is happy to help.

Can I print the study guide or purchase a physical book?

Our study guides are fully online and interactive. At this time, they are not available as printed or physical books.

Why are some of my quizzes and/or practice tests locked?

Our study guide is structured with a comprehensive approach that helps ensure all areas are covered before moving on to the next module. It’s a structure that holds our users accountable, sets them up for the best possible chance at passing their exams, and allows us to offer our money-back guarantee.

To unlock those areas, you’ll need to complete the material, review the flashcards, and pass the first quiz in each module before you can access the first practice test. After each attempt at a practice test, you will unlock the next quiz in each module before moving on to the next practice test. These steps help you learn gradually and ensure you understand the material before taking more quizzes and tests.

Why does my study guide say ‘Outdated’?

Our team regularly updates our study guides to ensure that our content aligns with the latest testing standards. If you notice ‘Outdated’ in the title of your study guide, it means we recently released an updated version. You will receive a pop-up message in your outdated guides prompting you to enroll in the newest version.

Practice Tests & Exam Prep

How do the practice tests work?

Our practice tests simulate the structure and content of the actual exam. They replicate the real testing environment by being timed and containing the same number of questions as the exam itself. These practice tests help you identify your strengths and areas for improvement, allowing you to study more effectively.

How long are the practice tests?

Our practice tests are designed to closely match the real exam experience. We use the same time limits as the actual tests, which vary depending on the exam. This way, you can get familiar with the test format.

What score do I need to be considered “ready” or “passing”?

Our practice test scores, while not scaled, are carefully designed to mirror the domain breakdown of the actual exam. Achieving an 80% on the practice test demonstrates a strong level of proficiency. However, if you score 90% or higher, you can be confident that you will pass. We highly recommend aiming for this score to ensure you feel prepared and ready on test day!

Do your study guides include constructed response questions (CRQs)?

Yes, select study guides offer dedicated modules and/or a practice section focused on constructed responses or written-response exercises, where applicable.

Can I review my answers after completing a practice test?

Yes. After completing a practice test, you can review your answers and see explanations to better understand the material. Please note that for some study guides, the answers may only become available after you have completed the third test.

Does the practice test include a calculator or a formula sheet?

We do not offer an on-screen calculator or a Definitions and Formulas sheet. We recommend that you review the Provided Reference Materials on the official testing site for your exam before starting our practice test.

Do you offer testing accommodations?

While we don’t control exam-day accommodations, our platform is designed to be accessible. If you need specific accommodations while studying, our support team is happy to help.

Billing & Subscription

How much does a 240 Tutoring subscription cost?

Our subscription costs $49.99 each month for the state testing series you select.

Do you offer discounts or promotions?

Yes. We are pleased to partner with a variety of educator preparation programs, school districts, counties, Education Service Centers (ESCs), and higher education institutions that offer discounted subscriptions for their educators. Please check with your respective school or program to see if a discount is available for you.

Do I have to pay for each study guide?

No. With our subscriptions, you gain full access to all study guides we offer for your state testing series.

How do I subscribe or reactivate my subscription?

You can subscribe or reactivate directly from our website here by selecting your exam and completing the checkout process, or you can reactivate from within your existing account by navigating to Billing and clicking Reactivate next to your previous subscription.

How do I cancel my subscription?

You can cancel your subscription at any time directly in your account settings, under the Billing section. Your access will remain active through the end of your billing period.

What is your refund policy?

If you are not completely satisfied for any reason, you can request a full refund within 48 hours of your payment. Please contact our support team, and they will be happy to help.

How do I update my payment method?

You can update your payment information directly in your account settings, under the Billing section.

What should I do if my payment fails?

If your payment fails, you can update your payment method by going to your account settings. In the Billing section, select the most recent billing date under Billing History to update and process your payment. If you need assistance, please contact our support team.

Account & Access

How do I log in to my account?

You can log in at any time using the email address and password you used to create your account. Sign in here.

Can I merge multiple accounts?

No, we cannot merge the progress of two separate accounts; however, we can change the account email if needed. If you’ve accidentally created more than one account, our support team can help.

How do I access my account if it’s provided by my school or university?

If your school or university provided access, you’ll receive specific login instructions from invites@240tutoring.com. If you’re unsure, our support team can help.

Can I use my account on multiple devices?

Yes. You can access your account on multiple devices, including laptops, tablets, and smartphones.

Why can't I see any of my courses or progress?

If you have a paid subscription but do not see your progress when you log in, you may be logged into the wrong account. Please click on your profile name to sign out, and then sign back in using the email you believe is associated with your account. If you are unsure which email you used, our support team can help.

Am I still able to access my account if I have lost access to my email?

Yes. If you can’t access the email you used to log in to your account, our support team can help you add a different email address. This way, you won’t lose your progress on your study guide. If you think you might lose access to your email soon, you can also add an alternate email in your account settings.