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How Do I Get a Refund?

48 Hour Refund– Send us an email or a contact form requesting that your purchase be refunded and your account closed.

REQUIREMENT: You must have purchased the study guide within the past 48 hours.

240Tutoring Guarantee– Send us an email with your most recent exam score report from the test provider (ETS or Pearson). We need to verify your most score on the exam.

REQUIREMENT- To qualify for the 240Tutoring Guarantee refund you must have a Cumulative Score of 95% or greater in the study guide. For additional information, see the 240Tutoring Guarantee page.

How to Get an Extension

Extensions are typically provided on an as-needed basis. A few common examples are below:

Example 1– You failed the exam and want to continue using the study guide.

Simply send us a copy of your most recent score report from the testing provider (ETS or Pearson) and let us know you would like to be re-enrolled in the study guide.

Example 2– You pushed back your test registration and need an extension.

Simply send us a screen shot or proof of your new registration date. We can extend your study guide up to 28 days.

All other extensions can be on an as-needed basis. Send us an email and let us know. We would love to work with you the best we can!

Are Study Guides Online?

Yes, our study guides are online and accessed through the 240Tutoring website. You can print out the instructional content and study materials, but all the questions and assessments must be answered through our online study guide.

We do not have printed books at this time.

Can My Assessment be Reset?

We are normally unable to reset assessments because the 240Tutoring Guarantee is based upon assessment scores. If you feel your assessments should be reset due to an error, please let us know and we will work with you the best we can.

What is the 240Tutoring Guarantee?

The 240Tutoring Guarantee is if a students scores 95% on our study guide, but fails the exam then they are entitled to a full money-back refund of their study guide.

The idea is if a student demonstrates mastery of our study guide, but fails the exam, then 240Tutoring did not uphold its responsible and the student deserves a refund.

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